Cancellation Policy

I understand that daily life can sometimes get in the way of attending your appointment. I truly appreciate you carefully reading, understanding and agreeing to this policy.

 

I ask that when making an appointment you know that this time is a convenient time for yourself and unlikely that you will have to miss the appointment time, and that if you do need to cancel or reschedule that I am given a minimum 24 hours notice.

 

I appreciate your understanding that I require pre-payment for all consultations through the online payment system

 

If you don't show up to your appointment, or cancel outside of the 24 hours notice period, I am happy to reschedule the appointment with prepayment to secure the appointment. If more than one no show or late cancellation occurs I may ask for a 50% payment for the service to compensate the time lost.

 

In the event that you need to reschedule/cancel an appointment, please email me at mel@melissafinlaynutritionist.com or call me on 0401966140 prior to your appointment day.

I have implemented this policy to be fair to my clients, and myself and to be clear and transparent with my clients. 

Thank you for your co-operation, if you have any questions about this policy please do not hesitate to contact me directly.

© 2020 by Melissa Finlay - Nutritionist